Help & Support
The UBA Customer Fulfillment Center is a 24/7 one-stop shop to help you with your inquiries, complaints, and requests for our products and services.
You Speak, We Listen, We Act.
It is manned by skilled and effective agents to accurately deliver high-quality service to UBA customers and prospects alike.
Branch Opening Hours
Your convenience remains our utmost priority and our promise to you is that we will always put your needs first.
Although we have revised our branch opening hours, our digital channels—Leo, Mobile app, Internet Banking, *919#, and ATMs—are available for all your banking needs. Our 24/7 Customer Fulfilment Centre is also accessible if you would prefer to speak with a Customer Experience Expert.
As your financial services partner, we remain committed to always providing you with exceptional service and will continue to innovate to serve you better.
Remember, if you have any enquiries, please call our 24/7 Customer Fulfilment Centre (CFC) on +234 02-012808822 or +234 02-012808800 or send an email to cfc@ubagroup.com.
Service Charges and Rates Guide
Information on UBA’s service charges (in line with the CBN to charges by Banks and Other Financial Institutions in Nigeria).
UBA's Policy
This privacy policy regulates how personal information can be used by United Bank for Africa (UBA) Plc and Group of companies.
Help Videos
How to load your UBA Prepaid Card
How to sign up for Internet Banking
#DIYWithUBA: Self Service Tips
How to spot the real Leo on WhatsApp
Fraud Alert: How to stay safe in this period!
Internet Banking Self Service
UBA Leo Chatbanking Explainer
UBA Internet Banking: How To Enrol
Contact
If you have an inquiry, request, complaint, or suggestion, please contact us.
- +234 02-012808800
- +234 02012808822
- cfc@ubagroup.com