CEO’s Overview
An archive of the CEO's annual reviews covering achievements, future plans, and strategies.
Message from the Group CEO
Our primary business strategy is to continue to focus on the customer – the undisputed employer.
To achieve the above, our esteemed customers and the dedicated workforce are very critical to us even with the best of processes and technology. We are committed to ensuring a positive experience for our customers across all our touch points.
We will continuously strive to simplify and streamline our process and ensure systems stability and reliable IT architecture to support our operations. We will proactively interrogate our systems, services and resources in order to constantly surpass the expectations of our customers.
We will continue to make significant investments in training and development, nurturing our talents and unceasingly create excitement within the Group by rewarding excellent performance via promotion, recognition and other forms of rewards.
Everything we do, we will do it well – Execution!
